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Warranty & Returns

For complete warranty and return policy, visit:

👉 https://recapmycalls.com/tc

Important: Compatibility vs. Defects

Many "not working" reports are compatibility issues, NOT hardware defects.

Before assuming RECAP is defective, complete the diagnostic checklist:

  • ✅ Headset works directly with phone?
  • ✅ Pass-through test passes (hear call in headphones)?
  • ✅ Device scanner shows MONO? (need USB adapter)
  • ✅ Audio gain set to 100%?

MONO input is not a defect - it's a computer limitation requiring USB adapter.

Before You Contact Support

⚠️ REQUIRED: Complete ALL 5 diagnostic tests BEFORE contacting support

Without these test results, support cannot help diagnose your issue.

The 5-Test Diagnostic Checklist

☑ Test 1: Direct Headset Test

  • [ ] Disconnected RECAP completely
  • [ ] Plugged headset directly into phone (via adapter if needed)
  • [ ] Made test call to friend or voicemail
  • [ ] Result: Can you hear them? YES / NO
  • [ ] Result: Can they hear you? YES / NO

If either NO: Get a different headset before proceeding. RECAP cannot fix incompatible headsets.

☑ Test 2: Pass-Through Test

  • [ ] Connected: Phone → RECAP → Headset
  • [ ] Connected separate headphones to RECAP's output jack
  • [ ] Made test call
  • [ ] Result: Can you hear call clearly in headphones? YES / NO

If NO: Either headset is bad (redo Test 1) or possible RECAP defect.

☑ Test 3: Device Scanner

  • [ ] Visited https://recapmycalls.com/audio/
  • [ ] Allowed browser to access microphone
  • [ ] Took screenshot of results
  • [ ] Result: Shows STEREO or MONO? ____

If MONO: USB adapter needed. This is NOT a defect - most modern computers have MONO inputs.

☑ Test 4: Audio Input Gain

  • [ ] Opened computer audio settings
  • [ ] Found microphone gain/level control
  • [ ] Set microphone gain to 80-100%
  • [ ] Spoke into headset while watching level meter
  • [ ] Result: Does level meter move when speaking? YES / NO
  • [ ] Result: Current gain setting? **_____% **

If NO movement: Wrong input device selected or RECAP not connected to MIC IN.

☑ Test 5: Recording Software Check

  • [ ] Opened recording software
  • [ ] Checked input device selection
  • [ ] Result: What input device is selected? ____
  • [ ] Verified recording mode is STEREO (not mono)
  • [ ] Made 30-second test recording
  • [ ] Played back recording
  • [ ] Result: What do you hear in playback? ____

Contact Information

Website: www.RecapMyCalls.com

When contacting support, include:

  1. ✅ Results from ALL 5 tests above (copy and paste)
  2. ✅ Device scanner screenshot (attach image)
  3. ✅ Your setup:
  4. Phone model: ____
  5. Headset model/brand: ____
  6. Computer model: ____
  7. Operating system: ____ (Windows 10/11, macOS version, etc.)
  8. Recording software: ____
  9. ✅ Proof of purchase (if warranty claim)

Support cannot help without diagnostic test results. This information allows us to quickly identify the issue and provide the correct solution.