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Quick Start

Quick Start: 4 Steps

Step 1: Test Your Headset (2 minutes)

⚠️ DO NOT SKIP THIS STEP

Many people grab an old headset from a drawer that doesn't work with their phone. Test it FIRST before connecting RECAP.

How to test:

  1. Plug headset directly into your phone (no RECAP)
  2. Make a test call to a friend or voicemail
  3. Check:
  4. ✅ Can you hear them clearly?
  5. ✅ Can they hear you clearly?

Results:

  • ✅ Both YES → Headset works! Continue to Step 2
  • ❌ Either NO → STOP. Get a different headset before continuing

Why this matters: If your headset doesn't work with your phone directly, RECAP cannot fix it.

Step 2: Pass-Through Test (2 minutes)

⚠️ You DON'T need your computer for this test

This verifies RECAP hardware is working before you connect to computer.

Make the connections:

Phone ──→ RECAP ──→ Headset

Connection details:

  1. Plug RECAP into your phone's headphone jack
  2. Plug your headset into RECAP's headset jack
  3. Don't connect to computer yet

Pass-through test:

  1. Make a test call on your phone
  2. Can you hear the call clearly in your headset?

Results:

  • ✅ YES → RECAP hardware works! Continue to Step 3
  • ❌ NO → Either bad headset (redo Step 1) or hardware issue (contact support)

Step 3: Check Computer Compatibility (1 minute)

⚠️ BEFORE plugging RECAP into computer, check compatibility

Run the device scanner:

👉 https://recapmycalls.com/audio/

This free browser tool scans your computer's audio inputs.

What you'll see:

  • ✅ "STEREO input detected (2 channels)" → Perfect! Continue to Step 4
  • ❌ "MONO input detected (1 channel)" → You need a USB adapter

If MONO:

  • Most modern laptops/Macs have MONO-only inputs
  • This is NOT a defect - it's a compatibility issue
  • Solution: Get Andrea USB stereo adapter ($20-40) FIRST - See USB Adapter Solution
  • RECAP works perfectly, your computer just needs the adapter
  • Don't proceed to Step 4 until you have the USB adapter

Take a screenshot of the scanner results - helpful if you need support later.

Step 4: Connect to Computer & Record (2 minutes)

NOW connect to your computer:

Phone ──→ RECAP ──→ Headset
            │
            └──→ Computer MIC IN (or USB Adapter)

Connection:

  • Use included cable to connect RECAP's MIC output to:
  • If STEREO input: Computer's MIC IN port (pink or mic icon)
  • If MONO input: USB adapter's MIC IN jack → USB adapter → Computer USB port

⚠️ Must be MIC IN (not LINE IN)

Open recording software:

Windows:

  • Press Windows key, type "sound recorder", press Enter
  • Click "Start Recording" button

Mac:

  • Open QuickTime Player
  • File → New Audio Recording
  • Click dropdown next to record button → Select "External Microphone"
  • Click red record button

Make a test recording:

  1. Start recording
  2. Make a test call (or call voicemail)
  3. Say something, have them say something
  4. Stop recording
  5. Play it back

What you should hear:

  • ✅ Both sides of conversation (you + them)
  • ✅ Clear audio, reasonable volume

Problems?

🎉 That's it! You're ready to record calls.

After first-time setup, it's plug-and-play. Just connect everything and hit record.